1. Where will my order be shipped from?
2. How soon before I can expect my order to arrive?
3. How can I be assured of the quality and specification conformity of the products?
4. What is your Money Back Guarantee Policy?
5. What should I do if I receive broken or damaged products?

1. Where will my order be shipped from?
Pre-built products are stocked in our warehouses located in Canada and the U.S. These items are shipped domestically. Container or half container orders are shipped directly to you from our facility in Xiamen, China.

2. How soon before I can expect my order to arrive?
Pre-built items will be shipped within 72 hours after the order is finalized or after the application for credit has been successfully processed. Average size custom orders are typically ready for delivery in 30 to 40 days. Ocean freight to the West Coast takes three weeks while central or eastern locations may take up to two weeks longer.

3. How can I be assured of the quality and specification conformity of the products?
Willis has been in business for 40 years and has a proven track record of customer satisfaction in both the United States and Canada. Our craftsmanship can be judged by the products displayed on this site. We will send you actual stone samples of your selections before fabrication. Plus, we offer a money back guarantee.

4. What is your Money Back Guarantee Policy?
Pre-built products may be returned within 7 days if not satisfied for a full refund less shipping and handling. We will not take returns or issue credit on damaged products caused by improper handling after delivery.

5. What should I do if I receive broken or damaged products?
That should not happen due to our unique process for packing and shipping stone products. If it does, please send us a claim form with pictures attached within 72 hours. We will dispatch a carrier representative to do an inspection. After the necessary review and verification have been conducted and the carrier claim is granted, or the damage belongs to original defects, we will arrange to produce replacement parts for you.